Registering grievances regarding basic services with the New Delhi Municipal Council will no longer be a tedious procedure with the civic agency launching a mobile application, ‘NDMC PleaseFix’, to simplify the task.
‘NDMC PleaseFix’ is a smart city application developed by EarlySail for us where citizens can instantly report any complaints/issues to the civic authorities from their smartphones minimising the need to visit the office for doing the same,” said OP Mishra, Director Projects, NDMC.
“The app provides a platform where a user can use their smartphone to provide a real-time report from the grievance location on an issue that they would like to bring to the authorities attention,” he added.
The users can upload pictures of broken roads, dysfunctional streetlights, overflowing dustbins among others and register their complaint.
The application which was launched last week, will also provide updates to citizens whenever a complaint is addressed.
“The smartphone automatically captures the time of reporting and the exact location of the issue using built in location capture such as via GPS. The application supports adding comments and closing reported issues,” he said.
Elaborating how the app will help NDMC officials to address the grievances, Mishra said. “The authorities are provided a dashboard where they can view the exact location of the reported issue on a map. Officials are alerted as soon as a progress report is filled, and they can view all the reported issues and related data in a single map-driven interface.”
“Officials can view pictures, location data, and progress notes from any device. They can verify the issue and assign it for further action and track the issue till it is resolved,” he added.