At a time of global pandemic and social distancing, a fully remote workforce is the “new normal” for nearly all organizations. Organizations and help desks that had already developed flexible ways of working pre-COVID were able to manage the crisis effectively, maintaining their business continuity and remaining agile in periods of ongoing uncertainty. However, organizations with traditional working models have shifted a major part of their workforce to remote working.
While doing so, it is essential for organizations to make their IT help desk fully empowered to provide fast and efficient remote support for today and the future. Here you can find the 4 steps for success in answering addressing this and supporting a fully remote workforce.
Why attend:
✓ Overcome early challenges in your transition
✓ Learn how to support uncharted employee needs
✓ Arm your IT teams with “Superpowers”
✓ Learn how to stay connected to employees
✓ Learn more about how you can transform your help desk and thrive in today’s new normal
Speaker: Rajiv Garg, Senior Solutions Consultant – Customer Engagement and Support – India, LogMeIn