By: Varun Goswami, Head of Product Management, Newgen Software
We are living in a world that is being increasingly shaped by technology. Businesses are taking the help of technology to ease their diverse processes. Hyperautomation is one such technology that holds the potential to wholly transform business processes.
In 2020, Gartner coined the term ‘hyperautomation’. It is simply an extension of the term automation aimed at streamlining every process possible in an organisation, enabling repetitive processes to run without any manual intervention whatsoever.
Hyperautomation is a comprehensive term that incorporates disruptive technologies, including intelligent process automation, robotic process automation (RPA), process mining, process intelligence, artificial intelligence (AI), and machine learning (ML) to enable end-to-end automated processes for business users. It augments the human workforce more effectively than isolated automation tools.
Hyperautomation, at its best, thrives through low code development. Low code platforms accelerate automation by simplifying application creation and making it accessible to non-developers. These platforms seamlessly integrate with AI, ML, and RPA tools, aligning with hyperautomation’s need for speed and versatility. Low code’s scalability and adaptability enable organisations to expand their automation efforts quickly and respond to changing needs. Low code enhances control over automated processes by reducing technical complexity and enabling user-friendly monitoring. It also proves cost-efficient, reducing resource requirements. Together, hyperautomation and low code streamline operations, improve efficiency, and empower organisations to navigate the evolving landscape of modern business effectively.
Let’s delve into the reasons why businesses are utilising the power of hyperautomation to transform their business processes-
Boosts productivity and efficiency from front to back: Hyperautomation enables end-to-end automation and orchestration of complex and diverse processes. By leveraging intelligent process automation and enabling last-mile process automation using RPA, organisations can automate routine tasks, route cases intelligently, and improve resource allocation to drive productivity and efficiency.
Elevates customer experience: Hyperautomation can help organisations connect people, processes, systems, and things to deliver transformed experiences. A connected organisational ecosystem (systems, departments, and functions) that talk to each other makes it easier for employees to assess contextual information to service every time in a timely fashion. Organisations can leverage Al and analytics to develop insights on customer behavior, enabling personalised interactions and improved customer experience.
Results in better outcomes and decisions: One major benefit of hyperautomation is that it improves the quality of output. Organisations can make better decisions and continuously improve processes by infusing intelligence across processes through analytics, algorithms, content analytics, artificial intelligence, and machine learning.
Frees up employees from mundane tasks: Repetitive processes can be automated, ensuring minimal manual intervention. This frees up employees to focus on more value-added tasks. With the automation of processes, they get more work done faster with the available resources.
Brings in continuous innovation: Innovation culture is vital for the growth of an organisation. Hyperautomation helps organisations build an ecosystem of integrated and automated processes by integrating legacy technology and new-age technologies. This ensures that organisations are making the most of their legacy investments while making process improvements by leveraging new-age technologies and experimenting with new business models.
Takeaway
In conclusion, we can say that the success of hyperautomation initiatives depends on enterprises’ ability to tie various technological elements together to achieve end-to-end automation at an enterprise scale.
That’s why we believe a unified platform combining these automation capabilities across process, content, communication, Al, and low code is pivotal. A powerful platform that enables enterprises to address the trinity of customer experience, operational excellence, and business innovation in unison can bring hyperautomation to reality.