Axis Bank has rolled out a new digital feature enabling customers to update their registered mobile numbers using the Unique Identification Authority of India’s Aadhaar Face Authentication, marking a first-of-its-kind DIY (do-it-yourself) journey among leading Indian banks.
The move reflects the bank’s broader push towards secure, self-service digital banking experiences, allowing customers to complete a critical account update process anytime and anywhere without visiting a branch.
The solution is built as a simple three-step journey within the mobile banking app. Customers begin by entering their new mobile number, followed by identity verification through Aadhaar face authentication, where a live facial image is matched with the Aadhaar database. The process is completed by validating a one-time password (OTP) sent to the updated number.
By leveraging biometric authentication from the Unique Identification Authority of India, the bank aims to enhance both security and convenience, addressing a key vulnerability point in digital banking, mobile number changes. To further strengthen safeguards, transaction limits are automatically reset for 24 hours after the update, adding an extra layer of protection during the transition.
According to Sameer Shetty, Group Executive – Digital Business, Transformation & Strategic Programs, the initiative is part of the bank’s ongoing focus on building secure, intuitive, and reliable customer journeys. He noted that integrating Aadhaar-based biometric authentication helps strengthen customer validation while offering a seamless alternative to branch-based processes.
This launch also aligns with Axis Bank’s broader Safe Banking initiative, which includes features such as Safety Centre, Lock FD, and in-app mobile OTP mechanisms aimed at mitigating rising digital fraud risks.
As digital banking adoption deepens across India, the introduction of Aadhaar Face Authentication for such high-impact use cases signals a shift towards biometric-led, self-service models that prioritise both user control and security in everyday banking interactions.