This contact centre aims to extend the advantages of a legacy call centre for customer services but with curtailed costs, saving on the initial capital investments required to set up a call centre.
C-Zentrix has announced infrastructure-less contact centre. This contact centre aims to extend the advantages of a legacy call centre for customer services but with curtailed costs, saving on the initial capital investments required to set up a call centre.
Commenting on the launch, Saket Setu CEO of C-Zentric said, “With C-Zentrix’s capabilities for an infrastructure less contact centre, we are just unveiling the incredabilities of cloud based solutions that our partners, customers & prospects can leverage on to shrink their initial capex.”
He further added that the edgy new age hybrid customer experience model comes equipped with advanced technology features to make the transition hassle-free and seamless. The hybrid model also addresses the security concerns by facilitating data storage on private network & fortified API tools, secured for data access. The voice recording abilities & data for each client is marked individually with unique customer ids.
The cloud-based solution is capable of to running a small to mid scale call centre set up with a capacity of 3000 + seats concurrently.