Delhi Duty Free Services (DDFS), a Delhi International Airport Limited (DIAL), In-flight Duty Free Services (IDFS), and Aer Rianta International (ARI) Joint Venture recently deployed Microsoft’s Dynamics NAV solutions to sharpen its competitive edge, strengthen controls, and simplify operations to meet unique travel retail needs, and back-office demands.
Microsoft provided DDFS with role tailored Dynamics NAV solutions to customize its complex workflows, facilitate the integration of third-party applications, centrally manage retail solution while, seamlessly integrating with its existing IT infrastructure. Dynamics NAV also meets statutory compliance requirements related to Indian customs and flawlessly integrates with the surveillance system and payment gateway application to minimize human error.
“We are delighted to have partnered with Microsoft for its ERP solution, Dynamics NAV. The solution seamlessly integrates with our existing IT framework to manage point-of-sales terminals and financial system, leading to transparency and efficient management. The solution also gives a single view of business-critical information, ensures zero downtime, optimize employee efficiency, while maintaining high levels of customer satisfaction with quick return on investment,” said Abhay Pandey, Head-IT, Delhi Duty Free Services.
PricewaterhouseCoopers, a Microsoft Gold Certified Partner, helped DDFS address its problems with regard to the ability to customize processes and user-friendly solutions for quick adoption.
Delhi Duty Free Services Pvt Ltd (DDFS) operates 40,000 square feet duty-free retail stores and kiosks at Terminal 3 of Delhi’s Indira Gandhi International Airport. It ensures a wide range of products, which establish it as one of the world’s prominent travel retail shopping destinations.