Federal Bank, a private sector bank in India, has launched Vconnect, an exclusive video conference facility that enables customers to interact with Bank’s Relationship Managers face-to-face from any part of the world.
An easy-to-use interface accessible through Bank’s website (www.federalbank.co.in), VConnect opens up one more convenient touch point for Federal Bank’s customers, especially the NRI clientele, to directly reach out to Bank executives for availing specialised services on Loans, Savings, Investments & Insurance products, and also Wealth Management and Advisory services. Although VConnect will initially be available during office hours on all working days (10.00 AM to 05.30 PM IST on week days and 10.00 AM to 02.00 PM IST on Saturdays), plans are afoot to extend the service 24 X 7.
K A Babu, Head of Retail Business, Federal Bank, said, “Federal Bank has demonstrated its tech-enabled customer-friendly initiatives time and again with first-of-their initiatives such as FedBook electronic passbook. More than anything else, we strive to make the lives of our customers from across the world easy and convenient.”
FedBook is a mobile app through which customers can view their passbook details. FedBook won the Innovation Award – 2013 from Indian Banks’ Association (IBA) being identified as the most innovative customer service tool of the year.
This new version of FedBook also enables the customers to keep track of their cheques, from the moment they are presented in the clearing houses, i.e., before they are actually accounted.