NIIT Technologies will implement a dedicated service delivery model and new service management processes and tools. Key services will include the service desk, data centre services, application management and project management.
NIIT Technologies Limited has bags a contract from Ofcom, the UK’s communications regulator. NIIT Technologies will help Ofcom manage its infrastructure and application systems and offer a customer focused service to improve the users’ experience of ICT services. The value of the contract is £23m over a six year period which includes an initial term of 4 years and extensions.
As a strategic partner, NIIT Technologies will implement a dedicated service delivery model and new service management processes and tools. Key services will include the service desk, data centre services, application management and project management.