Rakuten Inc., a global internet service company, today announced the opening of its new Rakuten India Development and Operations Centre (RIDOC) in collaboration with IT consulting services firm PROLIM Global Corporation.
In addition to its primary role as a global development centre, the RIDOC will also supplement Rakuten’s knowledge-base and staffing retention.
The RIDOC will play an important role in addressing this issue by supplementing the India development operations with a Build-Operate-Transfer framework, which will help retain personnel, increase the knowledge-base and give partner staff more opportunities to support other Rakuten Group companies and projects around the world.
The opening of the RIDOC follows the establishment of Rakuten’s development centres in China (Beijing), US (San Francisco) and Singapore.
Hiroaki Yasutake, Managing Executive Officer and Director – Development, Rakuten commented, “I am very pleased to announce the opening of the RIDOC. By developing resources at the RIDOC that will be used throughout the Rakuten Group, we will have the opportunity to develop best practices, standardise processes and procedures, improve the efficiency of our operations worldwide and build a truly global team.”
The RIDOC is currently focused on infrastructure operations processes and resources, however work has begun on developing talent in infrastructure automation, software development and quality assurance. In the future, the RIDOC will expand into other areas complementary to Rakuten’s global business, so that it can serve the strategic growth of Rakuten as it aims to become the world’s largest Internet services company.