Tech Mahindra and ServiceNow have expanded their partnership through a multi-year agreement focused on helping enterprises move AI initiatives from pilots into production-scale deployments.
The companies said the expanded collaboration will combine Tech Mahindra’s industry, engineering and transformation capabilities with the ServiceNow AI Platform. The partnership will focus on developing industry-specific solutions, strengthening platform adoption and establishing governance frameworks to support enterprise AI programmes.
A key element of the collaboration will be a “Client Zero” approach, under which Tech Mahindra and the Mahindra & Mahindra Group will serve as enterprise environments for validating ServiceNow-based AI models before they are extended to other customers.
Tech Mahindra has already deployed ServiceNow across its global IT operations, where the companies said it handles more than 100,000 cases per month across 90 countries.
The partnership will initially target sectors including manufacturing, telecommunications, banking, financial services and insurance, media and technology. The companies also plan to establish a dedicated AI and Innovation Centre of Excellence within Tech Mahindra’s ServiceNow practice.
The centre will focus on deploying AI capabilities including ServiceNow AI Control Tower and ServiceNow EmployeeWorks, while the two companies will work with customers on transformation roadmaps and measuring business outcomes.
“It takes an ecosystem to reinvent business. We’re proud to partner with Tech Mahindra, combining our AI Control Tower with their deep industry expertise to put AI to work at enterprise scale,” said Bill McDermott, chairman and CEO of ServiceNow. “AI only matters when it creates value for people. Tech Mahindra is already turning that vision into business results.”
McDermott said the deployment at Tech Mahindra had delivered cost benefits, improved experiences for 150,000 employees and optimised first-level IT support by approximately 25%. The expanded partnership will seek to apply the approach across the companies’ broader customer base.
For Tech Mahindra, the focus is on moving enterprise AI adoption beyond experimentation and into operating environments where governance, workflows and business processes need to work together.
“Enterprises are entering a new phase of AI adoption where the priority is no longer experimentation, but trusted execution at scale,” said Mohit Joshi, chief executive officer at Tech Mahindra. “To unlock meaningful business value, AI must be embedded into the systems, workflows, controls, and operating models where enterprise work actually happens.”
Joshi said the expanded partnership would bring together ServiceNow’s platform capabilities with Tech Mahindra’s industry context and transformation expertise to help customers operationalise AI with governance and measurable outcomes.