What is the one career advice that you still abide by ?
Meticulous on details, upfront analysis of project risks and diligent follow up on the mitigation.
How do you encourage women in your team to take up leadership roles ?
Gender Balance is a must in a team, it brings in an enhanced level of collaboration, emotional quotient with better team dynamics and an emphatic problem resolution.
Ensure women voices are heard in team meets, encourage them by providing opportunities to work on crucial assignments, recognize them, realize and support them to manage both home and work.
What’s the next big technology you are excited about ?
Cloud Technology, AI & ML, Block Chain.
Which is the one woman personality you admire the most and why?
Kiran Mazumdar Shaw.
Admire her for her spirit of entrepreneurship and for forming a world renowned innovation research oriented company fueled by woman power in a male dominated industry culture, BioTech has a high percentage of woman employees.
How are you leading the digital wave across the organization ?
Rolling in automation of processes, moving from client-server based legacy applications to web based modern architecture wherever applicable, enhanced monitoring and automated recovery procedures.
What are the cutting edge technologies you are adopting for the same ?
Virtualization, cloud based services, microservices, AI and ML for surveillance.
What business outcomes you are expecting out of these initiatives ?
New Products, enhanced service delivery, cost optimization with automation, IT teams enhanced bandwidth available to involve in high end design & development.
How does this new wave impacting your role, does it require collaboration with other functional heads ?
The mantra of digital is collaboration, consensus, trust models, organization-wide impact. This necessitates interaction with other functional heads to understand their needs and integrate the same in the digital solution, the idea is to build a single cohesive solution which does not work in silos.
How are you leveraging hyper-personalization, for deepening the customer reach and relation ?
Digitally enabled customer experience in membership services in the Capital Markets, analytics based on customer needs and usage, api based market data allowing members to consume data according to their needs.
How are you setting up the right skill set to complement the technologies?
Attendance on conferences and seminars, workshops, hackathons, engaging with agile nicle start-ups, incubating projects with newer technologies.