In this episode of CXO Chronicles, Prasad Dhumal, Vice President – IT, DHL Express India, shares how technology has evolved from a support function to the backbone of modern logistics. Drawing on nearly three decades with DHL, he discusses the company’s digital-first strategy, AI adoption, cloud architecture, cybersecurity, shipment visibility, and the balance between global standardization and local innovation. He also offers his perspective on the technologies that will shape the future of logistics over the next five years.
Host: Salvi Kotian (Mittal), Assistant Editor, Express Computer