Panel Discussion: Beyond the Hype: Successful Case Studies of AI-Driven Transformation in Financial Services

BFSI Tech Conclave 2025 | 13th June 2025 | Goa


Panellists in this video:
+ Harish Rama Rao, SVP – Engineering, Acko (Moderator)
+ Kallol Basu, Chief Technology Officer, National Insurance Company Ltd.
+ Ananth Subramanian, EVP & Head IT, Kotak Mutual Fund
+ Ashis Rout, Sr. Vice President – Tech & Digital, HDFC Bank
+ Siddharth Sureka, Chief AI Officer, Motilal Oswal Financial Services
+ Sumeet Aggarwal, CTO, ManipalCigna Health Insurance Company

Key Highlights:
[1] Harish Rama Rao, SVP – Engineering, Acko (Moderator):
+ For us, AI is central to our digital-first strategy. We focus on making the insurance process seamless and efficient, using AI to enhance customer experiences across multiple channels.

[2] Kallol Basu, Chief Technology Officer, National Insurance Company Ltd.:
+ We integrate AI with legacy systems to automate claims and underwriting processes, enhancing efficiency and providing a faster customer experience.

[3] Ananth Subramanian, EVP & Head IT, Kotak Mutual Fund:
+ We have built AI capabilities within our teams, focusing on AI-driven investment research and portfolio management to make informed decisions.

[4] Ashis Rout, Sr. Vice President – Tech & Digital, HDFC Bank:
+ We use AI for automating loan approvals and credit scoring, enabling faster decision-making while ensuring transparency and regulatory compliance.

[5] Siddharth Sureka, Chief AI Officer, Motilal Oswal Financial Services:
+ We integrate AI into wealth management, using both classical and generative AI to deliver personalised and data-driven investment solutions for clients.

[6] Sumeet Aggarwal, CTO, ManipalCigma Health Insurance Company:
+ We leverage AI for predictive analytics in health risk assessment, creating personalised insurance offerings and improving operational efficiencies in claims processing.

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