Speaker in this video:
Keynote Address by Akhil Gupta, Co-founder & CTPO, NoBroker
Topic: Hyper-Personalised Commerce: Harnessing Data to Deliver Customer Experiences at Scale
Key Highlights:
[1] The future of commerce is conversational, voice will be India’s next UPI moment.
[2] AI isn’t here to replace humans; it’s here to make them ten times more capable.
[3] Hyper‑personalisation means meeting customers where they are, in the language, channel, and context they prefer.
[4] The only bottleneck to adopting AI isn’t technology; it’s imagination.
[5] Automation should never aim to cut headcount, it should aim to elevate customer experience and strengthen the bottom line.