In this video:
Session by Anindo Roy Das, IBU – Public Sector, PSU, SAP
Topic: Improve customer experience to makes lives better
Key Highlights:
+ People are getting used to interacting with companies with their specific apps or websites, such as Amazon & Ola Cabs.
+ The local government are dependent on getting real-time insights for effective management
+ Public sector should prioritize and put the people at the centre of their strategy
+ Make integrated information available in real-time across the entire Government hierarchy.
+ The need of the hour is to develop data-driven governance in India