Mithlesh Razdan, Lead Solution Engineer, Salesforce India | Deliver Digital and Connected Banking Experiences for your Customers

BFSI Track | Day 1 | 29th June 2021 | 9:30 AM - 7:00 PM IST | Virtual Conference
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In this video:
Mithlesh Razdan, Lead Solution Engineer, Salesforce India

Topic: Deliver Digital and Connected Banking Experiences for your Customers

Key Highlights:

+ Covid-19 has elevated customer expectations about a company’s digital capabilities.

+ 32% of FSIs believe it is significantly important to focus on client financial well being.

+ Customers want more than a transaction, they need to feel valued across the lifecycle.

+ Hyper-personalised communication and digital channels with a personal touch would create a customer-centric experience.

+ Engage with valuable and relevant content powered by AI-driven technology.


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