In this video:
Mithlesh Razdan, Lead Solution Engineer, Salesforce India
Topic: Deliver Digital and Connected Banking Experiences for your Customers
Key Highlights:
+ Covid-19 has elevated customer expectations about a company’s digital capabilities.
+ 32% of FSIs believe it is significantly important to focus on client financial well being.
+ Customers want more than a transaction, they need to feel valued across the lifecycle.
+ Hyper-personalised communication and digital channels with a personal touch would create a customer-centric experience.
+ Engage with valuable and relevant content powered by AI-driven technology.