In this video:
+ Inaugural Address by Sriram Dinavahi, Senior Vice President – Engineering, Salesforce
+ Salesforce presents Digital Technology Senate Awards 2021 ~ BFSI Track | Day 1
Key Highlights:
+ Covid-19 has accelerated digitalisation, pushing pressure on BFSI to meet our demands in the new normal.
+ Automation with AI and RPA drives the operational cost down.
+ Building trust with customers, focusing on their financial wellness and delivering personalised experiences are more important than ever.
+ We need to meet the demands of the customers and enhance their end to end journey.
+ Technology and trust go hand in hand, AI-driven chatbots need to be more conversational.