The BFSI sector is known for being at the forefront when it comes to digital practices using cutting-edge technologies. This has been among the major factors that has helped BFSI companies to operate seamlessly even in times of crisis. Sharing one such success story in an exclusive interview with Express Computer, Girish Nayak, Chief – Service, Operation and Technology, ICICI Lombard General Insurance provides insights into digital innovations at his organisation and how emerging technologies will usher in the insurance sector, in a post Covid world