Speaker in this video:
Fireside Chat with Deepak Visweswaraiah, SVP and MD India, Pegasystems
Moderator: Nivedan Prakash, Deputy Associate Editor, Express Computer & CRN India, The Indian Express Group
Topic: The Next Decade of GCCs – From Delivery Hubs to Global Decision-Makers
Key Highlights:
[1] GCCs have evolved from being seen as outsourced delivery centers to becoming strategic hubs, driving innovation and decision-making on par with global headquarters.
[2] Pega’s AI-driven platform is deeply integrated, enabling seamless collaboration between business and developers, with focus on outcomes rather than just outputs.
[3] For GCCs to thrive, they must develop thought leadership, build global leaders, and foster a culture of curiosity, accountability, and customer-centric innovation beyond just technical skills.
[4] AI will significantly transform roles, but instead of reducing GCC value, it will help reimagine legacy systems, accelerate innovation, and free up talent for higher-value work.
[5] GCCs must strike the right balance between independence and alignment with headquarters through clear governance frameworks, shared goals, and accountability to gain a real seat at the global table.