In this video:
Key Address by Vinay Gupta, Executive Director, Information Technology, Delhi Metro Rail Corporation
Topic: Innovating Urban Transport: The Role of Automatic Fare Collection Systems in Metro Operations
Key Highlights:
[1] DMRC began with manual paper tickets, causing delays, fraud, and long queues.
[2] Rechargeable smart cards improved convenience, security, and reduced maintenance.
[3] Mobile QR tickets enabled contactless, paperless travel via apps like WhatsApp and Paytm.
[4] Automated Fare Collection reduced manual work, ensured quick validation, and better data.
[5] DMRC is exploring NFC phones, account-linked travel, and facial recognition for seamless entry.
[6] DMRC’s shift to smart, digital ticketing has boosted efficiency, passenger convenience, and sustainability in urban transport.