The next generation of IT support is working its way into the spotlight. While 2018 has introduced innovative technology and reinvented strategies for IT service desks, 2019 is sitting on the horizon and projecting transformation like never before. As leaders begin to leverage tools such as AI, Machine Learning, and IoT, among others, IT help desks are evolving to support their organization’s representatives, therefore leading us to the question: What new technologies will 2019 bring center stage as executives work to digital revolutionize IT service desks?
Speaker: Natasha Rock, Account Manager, LogMeIn