As banks deploy AI agents across fraud management, AML, KYC and contact centres, Yes Bank CIO Mahesh Ramamoorthy says in an exclusive interaction with Express Computer that the next 12 to 18 months will test the economics, governance and trustworthiness of autonomous AI. Acknowledging that AI agents are “bound to” behave unpredictably at times, he argues that the banking industry’s challenge is shifting from deployment to managing the risks, costs and data complexities of autonomous decision-making, with trust at the core.
Watch the full insightful interview: