Dell Services introduced its Digital Business Services (DBS) that help customers redesign business processes to improve operational efficiency and engagement at every point in the customer experience through digital technologies.
This new services will allow customers better understand their end users’ preferences and transform business processes using digital technologies. DBS leads with consulting to help companies assess their needs and create a plan to leverage digital technologies including analytics, mobile, social media and cloud along with other emerging trends such as the Internet of Things (IoT).
DBS pulls in best practices from Dell’s analytics solutions, experience as a social media pioneer, acquisitions across cloud and business intelligence, deep partnerships and expertise in digital technologies, and IP from across Dell’s end-to-end portfolio. With this Dell Services is able to help customers adapt their business processes and operating models to a take a digital-first approach.
For example, Dell Services is working with Zurich Insurance, a global insurer, on digital innovation projects that look at the potential for the use of mobile, wearable and social technologies to engage with customers at the right time based on their needs.
In addition, Dell Software announced the start of a collaborative effort with Microsoft aimed at delivering predictive analytics in a hybrid cloud setting. Dell Software is also upgrading its Statistica (formerly StatSoft) advanced analytics platform with enhanced big data capabilities through integration with Kitenga.