GoTo has added native Android and iOS device management capabilities to its LogMeIn Resolve platform, allowing IT teams and managed service providers (MSPs) to manage mobile devices alongside Windows, macOS and Linux endpoints through a single console.
The update integrates mobile device management (MDM) capabilities following GoTo’s acquisition of Miradore. Administrators can now enrol and monitor company-owned and employee-owned devices under bring-your-own-device (BYOD) arrangements, alongside existing remote monitoring, remote access, technical support and ticketing functions.
The platform also includes AI-powered Dynamic Insights, which allows IT teams to use natural language prompts to query device fleets and generate customised reports.
“Most IT teams have a tool problem when managing a multi-platform device fleet,” said Joseph George, General Manager of IT Solutions Group at GoTo. “Laptops are in one console, phones are in another, and every extra tool means more logins, more blind spots, and more time spent switching instead of solving. By bringing Android and iOS management natively into Resolve, we’re giving IT teams and MSPs one place to manage, secure, and support every device they’re responsible for.”
The company cited customers using the platform across sectors such as non-profit services, restaurants and agriculture. Their use cases include managing Android tablets across retail locations, remotely accessing devices and simplifying device enrolment.
The integration reflects the growing need for IT teams to manage increasingly diverse device environments, particularly as organisations combine company-issued hardware with employee-owned devices.