Kapture CRM, a homegrown CRM startup, has unveiled a new user interface to deliver exceptional customer experience across businesses and industries. The UI offers various enhancements to the ticket interface, ticket inbox, agent dashboard and other areas. This allows the agent to see a holistic overview of his tasks on the unified dashboard, thereby helping him provide the best customer service.
Further, the multilingual chat support helps to have real-time, personalised and engaging conversations with your customers which are assisting in reducing the turnaround time (TAT).
Speaking about the new development, Sheshgiri Kamath, CEO and Co-founder, Kapture CRM said, “We are ecstatic to introduce the new UI, which is expected to improve the user experience. The new elements in the UI are designed to encourage a healthy interaction between agents and customers while establishing and sustaining a genuine brand-customer relationship.”
The overhauled UI comes with a vast array of innovative features that ensure a reduction in the ticket handling time, an increase in the First Call Resolution (FCR) rates and an overall improvement in the CSAT metrics.
Kapture CRM is a brainchild of three founders – Sheshgiri Kamath, Vikas Garg, and Pearl Tewari who first got together in 2011 and launched a platform for offline marketing automation. The CRM interface of the platform received positive attention and feedback. The trio, therefore, focused on developing it as a standalone product post which they launched Kapture CRM in 2014.