LTM has launched GCC Origin, a business unit focused on helping enterprises establish, operate, expand and transform Global Capability Centres (GCCs) in India.
Announced on October 28, 2026, the unit will bring together services spanning strategy, technology, artificial intelligence (AI), talent acquisition, infrastructure and operations. It will operate as a standalone business unit within LTM, with dedicated leadership, sales and delivery teams, alongside specialised expertise and investment.
LTM has appointed Shailendra Singh to lead GCC Origin. He will report to Venu Lambu, CEO and Managing Director of LTM.
The launch comes as enterprises reassess the role of GCCs, which increasingly undertake technology development, business operations and strategic functions for their parent organisations. According to LTM, GCC Origin is intended to support this shift by helping businesses establish new centres and transform existing ones to incorporate AI into their operating models.
The business unit will use BlueVerse, LTM’s agentic AI ecosystem, to support the development and integration of AI capabilities within GCCs. Its services will cover the GCC lifecycle, from location selection and workplace infrastructure to operational readiness and ongoing management across Tier 1 and Tier 2 cities.
Venu Lambu said enterprises increasingly expect GCCs to contribute to business value and develop capabilities that influence organisational priorities, rather than focusing primarily on cost reduction. He added that GCC Origin would offer a modular operating model through which clients could select services according to their requirements.
Multiple models for setting up GCCs
GCC Origin will offer a range of engagement models, allowing enterprises to select individual services or use LTM’s support across the entire lifecycle of a capability centre.
The available models include Assisted GCC, Build-Operate-Transform-Transfer (BOTT), Virtual GCC, joint ventures, staff augmentation and Hire-Operate-Transfer (HOT). These arrangements are designed to accommodate different levels of enterprise ownership, operational involvement and responsibility for managing the centre.
Under its design and advisory services, GCC Origin will help enterprises determine their GCC strategy, select locations and choose an appropriate engagement model. It will also assist with designing operating structures, governance frameworks, commercial arrangements and ownership models.
The unit will also support the establishment of workplace infrastructure and operational readiness, including turnkey facilities. This allows enterprises to access services covering both the initial setup of a GCC and its subsequent operations.
AI-led talent management and workforce development
Talent acquisition and workforce development will form another part of GCC Origin’s service portfolio. LTM plans to use its AI-driven platforms, including Talent Pool Radar, TalentInsights and LTM Shoshin, to support recruitment, talent management and employee upskilling.
The platforms are intended to help GCCs develop the industry knowledge, technical expertise and soft skills required as their operations expand.
Workforce development is particularly relevant to the operating model outlined by LTM, which combines talent acquisition with technology implementation and business operations. The company said enterprises would be able to select these services according to the scale and maturity of their capability centres.
AI agents and automation for GCC operations
GCC Origin will also provide services covering AI agents, automation and innovation. These will draw on BlueVerse, LTM’s agentic AI ecosystem, which the company says includes more than 300 pre-built, domain-specific AI agents, alongside capabilities to develop customised agents.
The offering also includes AI Centres of Excellence, innovation-as-a-service and LTM’s Automate suite, powered by Agent Next. These services are intended to help GCCs integrate AI into business processes and automate selected operational activities.
Enterprises will also be able to access LTM’s AI studios in the US, Europe and India. The studios are intended to support AI-related development and innovation initiatives.
The launch positions AI integration as one of the components of GCC establishment and transformation, alongside workforce planning, technology infrastructure and operational management.
Operations management and transfer services
Beyond setting up capability centres, GCC Origin will offer services to manage their day-to-day operations and support subsequent transformation.
These services include IT and business operations, transition management, governance, knowledge management, finance, tax, payroll and workplace services. Enterprises will be able to select these capabilities individually or as part of a broader engagement.
The business unit will also support the transfer of talent, technology, knowledge, infrastructure and operational responsibilities to enterprises, depending on their preferred GCC model and level of maturity.
This transfer component is intended to accommodate organisations that want to assume greater ownership of their capability centres after an initial period of external support.
Through GCC Origin, LTM is bringing advisory, setup, workforce, AI and operational services under a single business unit. The company said enterprises would be able to use the offering to establish new GCCs or modify existing centres according to their business and technology requirements.