Three months after announcing its merger with Calabrio, Verint, The CX Automation Company, is already delivering on the promise of the combined company. Starting today, Calabrio customers have direct access to Verint’s AI-powered bots through the Verint CX Automation Platform.
This milestone underscores Verint’s commitment to delivering business outcomes now, without requiring customers to migrate or replace existing infrastructure. Customers across the combined portfolio now benefit from a broader set of market-leading capabilities: Calabrio customers can further unleash their workforce management (WFM) and conversational intelligence investments with Verint AI-powered bots, while Verint customers gain access to Calabrio’s industry-leading workforce and analytics solutions.
“What we’ve built isn’t a roadmap – it’s a reality,” said Jaime Meritt, chief product officer at Verint. “In just three months, our team delivered an integrated platform giving every customer access to the most comprehensive CX Automation capabilities in the market.”
Calabrio customers now have access to Verint AI-powered bots including:
- Verint Genie Bot – Through integration with Conversational Intelligence, analysts and supervisors can ask questions about CX interaction data in plain language, surfacing immediate, actionable insights without requiring a data science team.
- Verint TimeFlex Bot – Delivers intelligent workforce scheduling flexibility directly into Calabrio WFM, helping ensure the right agents are available at the right times to meet customer demand.
- Verint Agent Copilot Bots – Automate manual agent workflows in real time, including in-call knowledge retrieval, coaching and post-call wrap up.
- Verint Intelligent Virtual Assistant (IVA) – Autonomously resolves customer interactions across voice, digital and messaging channels by using agentic AI, enabling brands to automate up to 100% of engagements end-to-end, without human intervention.