In this video:
Biplav Sarkar, Lead Solution Engineer, Salesforce India
Topic: Digitisation and automation in Manufacturing sector
Key Highlights:
+ Business differentiation is now defined by the customer experience.
+ Products have to be connected and not siloed entirely.
+ Legacy investments complicate digital engagement.
+ Manufacturing cloud provides customer-level services.
+ The manufacturing industry is shifting from product-centricity to customer-centricity.