Biplav Sarkar, Lead Solution Engineer, Salesforce India | Digitisation and automation in Manufacturing sector
Manufacturing Track | Day 2 | 17th June 2021 | 9:30 AM - 7:00 PM IST | Virtual Conference
In this video:
Biplav Sarkar, Lead Solution Engineer, Salesforce India
Topic: Digitisation and automation in Manufacturing sector
+ Business differentiation is now defined by the customer experience.
+ Products have to be connected and not siloed entirely.
+ Legacy investments complicate digital engagement.
+ Manufacturing cloud provides customer-level services.
+ The manufacturing industry is shifting from product-centricity to customer-centricity.