Axis Bank’s AI backed chatbot helps to reduce email volumes
Axis Bank previously had as many as 300 email agents, the number has now gone down to 18-19 agents, and the self-service channels have also improved
Exclusives
How HDFC Bank is banking upon AI across the organisation
Use of AI in customer services has become mainstream, especially in the banking sector. HDFC Bank has been…
NITI Aayog aims at ‘AI for All’
Anna Roy, a 1992-batch officer of the Indian Economic Service and advisor at NITI Aayog, who was instrumental in…
Microsoft, SRL Diagnostics come together to expand AI network to pathology
The collaboration will help improve the quality of digital pathology for population screening by bringing together…
Govt likely to conduct survey on accessibility of smart cities to differently-able…
The central government is likely to conduct a survey and rank 100 smart cities on the aspect of accessibility to…
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Telangana has shown a lot of improvement in reducing Maternal Mortality Ratio
The youngest state in India, Telangana is also one of the most ambitious and has taken several steps to adopt emerging…
Artificial Intelligence in Customer Experience: 10 things to consider
Artificial Intelligence (AI) has been there for several decades now but has followed hype cycles of renewed ‘springs’ and cold…
Develop your technology risk appetite
CISOs who define their technology risk appetite will optimize business performance, improve risk management processes and better…
The journey of IndusInd Bank on the software defined road
IndusInd Bank has made its infrastructure software-defined, enabling it to launch any service which can be delivered with…
Artificial Intelligence will make marketing more creative and effective
AI can free up a lot of the marketers’ time, currently spent on mundane tasks, so that they focus on what they do best—be…
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Amid Digital India push, only 25 per cent adults use Internet in country, says Pew survey
Despite talk of Digital India, only one-in-four in the country reported using the Internet in 2017, which is among the lowest in…
We are betting big on finance, manufacturing and government verticals: Teradata India MD Souma Das
Our India business is growing and now we are focusing on finance, manufacturing and government sectors, says Teradata India MD…
AutoCAD 2019 provides great value and we expect the adoption rates to be higher: Arun D’Souza
We are sure that the new version of AutoCAD will provide great value to users and thus take the adoption rates even higher, says…
Blockchain-based cloud is here; why should it be on top of your agenda
Businesses today are staring at a situation which can either catapult the cloud market to the next generation or disrupt the…
Transforming societies, one light at a time
Climate change, amongst many others, is one of the world’s biggest challenges. We are feeling its impact through rising sea…
