Customer takes centre stage in digital strategy of Kotak Mahindra Bank; CDO Deepak Sharma explains how
Keya, India’s first voice bot in the banking sector, handles more than a million interactions every month and successfully recognises the intent behind 70 per cent of all calls. Deepak Sharma, Chief Digital Officer, Kotak Mahindra Bank says that the voice bot will also be extended to Google Assistant and Alexa to help customers solve all their…
