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Why Canara HSBC Life is rethinking its operating model around AI 

When Sachin Dutta, Chief Operating Officer of Canara HSBC Life Insurance, last discussed artificial intelligence with Express Computer in 2024, the conversation revolved around what generative AI might do for insurers. Two years on, that framing already feels dated to him.

Exclusive Interviews

  1. 1 Exclusive Video Interview with Mahesh Ramamoorthy, CIO, YES BANK Exclusive Video Interview with Mahesh Ramamoorthy, CIO, YES BANK 22:03
  2. 2 Exclusive Video Interview with Patrick O'Donnell & Debasish Mukherjee - SonicWall Exclusive Video Interview with Patrick O'Donnell & Debasish Mukherjee - SonicWall 37:37
  3. 3 Vrijesh Nagathan, Chief Information & Digital Tech Officer, Marico Vrijesh Nagathan, Chief Information & Digital Tech Officer, Marico 05:34
  4. 4 Gaurav Chaudhri, CTO, IndusInd General Insurance Gaurav Chaudhri, CTO, IndusInd General Insurance 08:55
  5. 5 Goutam Datta, Chief Information & Digital Officer, Bajaj Life Insurance Goutam Datta, Chief Information & Digital Officer, Bajaj Life Insurance 09:03
  6. 6 Exclusive Video Interview with Ashish Mittal, CTO, Tata AIG General Insurance Exclusive Video Interview with Ashish Mittal, CTO, Tata AIG General Insurance 22:01
  7. 7 Exclusive Video Interview with Harold Rivas, CISO, and John Herrema, Chief Product Officer at Absolute Security Exclusive Video Interview with Harold Rivas, CISO, and John Herrema, Chief Product Officer at Absolute Security 45:34
  8. 8 Exclusive Video Interview with Sunil Joshi, CEO, Orange Business India Exclusive Video Interview with Sunil Joshi, CEO, Orange Business India 03:39
  9. 9 Exclusive Video Interview with Goutam Datta, Chief Information & Digital Officer at Bajaj Life Exclusive Video Interview with Goutam Datta, Chief Information & Digital Officer at Bajaj Life 33:12
  10. 10 Exclusive Video Interview with Udit Pahwa, Chief Information Officer at Blue Star India Exclusive Video Interview with Udit Pahwa, Chief Information Officer at Blue Star India 37:24
  11. 11 Baidyanth Kumar, CISO and Data Protection Officer at JK Lakshmi Cement Baidyanth Kumar, CISO and Data Protection Officer at JK Lakshmi Cement 51:32
  12. 12 Ramesh Narayanaswamy, Chief Technology Officer, Aditya Birla Capital Limited Ramesh Narayanaswamy, Chief Technology Officer, Aditya Birla Capital Limited 45:52

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Technology Sabha Bytes | February 2026 | Hyderabad

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CXO Chronicles

How DHL Express India is reimagining logistics through AI, cloud and digital innovation

In this episode of CXO Chronicles, Prasad Dhumal, Vice President – IT, DHL Express India, shares how technology has evolved from a support function to the backbone of modern logistics.

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