In this video:
Natasha Rock, Product Lead- APAC, GoTo
Topic: Remote Desktop Support 2024
Key Highlights:
[1] Around 90% of organisations consider consolidation of communication, collaboration, and IT management, and support solutions to be important.
[2] Meanwhile, 96% of organisations have increased their customer experience technology budget in 2023.
[3] To improve customer interactions, organisations need to focus on quality of communication, broaden communication channels, personalisation touches, and customer feedback.
[4] Using the right communication and IT management tools is a must to enable hybrid work, reduce IT workloads, all-in-one tech, affordability, and enhances customer experience.
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