In this video:
Fireside chat with Kapil Behl, MD, WM India and Sayantan Mondal, Correspondent, Express Computer (Moderator)
Topic: Driving Innovation from GCCs: Beyond Cost Arbitrage to Value Creation
Key Highlights:
[1] GCCs in India have evolved from cost-arbitrage centers in the early 2000s to value creation and transformation hubs, moving from basic transactional work to strategic and revenue-generating roles.
[2] India is now viewed as a strategic driver of global operations, with increasing ownership of core processes and local leadership influencing global business decisions.
[3] The country has strong talent and academic institutions, but there’s a clear gap between theoretical education and industry requirements, which needs to be addressed.
[4] Greater collaboration between industry and academia is essential, with more internships, vocational training, and private sector involvement to create a future-ready workforce.
[5] Advanced technologies like GenAI and quantum computing will play a major role in accelerating this transformation and driving innovation.