In this video:
Abhishek Kasina, Chief Product Officer, Livspace
Topic: How Livspace is Leveraging Emerging Technologies to Drive Innovation and Enrich Customer Experience
Key Highlights:
[1] Technology is a means to an end, not an end in itself. So, start with a business problem and then figure out what technology works best (than the other way around)
[2] Technologies have the ability to create step-ups in business value and customer experience improvements.
[3] As entrepreneurs, you need to figure out what business moats you want to build and how to leverage emerging technologies to build them.
[4] Working with emerging technologies usually takes a lot of time and effort. So, take a few focused bets and be patient in making them successful.
[5] At Livspace, we’ve had an amazing journey leveraging emerging technologies such as Machine Learning, Artificial Intelligence, and virtual reality over the years to build lasting competitive advantages.
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