In line with the state government’s commitment for a transparent and timely public service delivery for ensuring good governance, Burdwan district administration has launched online grievance redressal mechanism, a top district official said on Monday.
“People in Burdwan district would no longer need to go to government offices to lodge their grievances or for redressal of their grievances as the same can be done online,” District Magistrate Saumitra Mohan told a news agency.
He said Office of the District Magistrate receives numerous petitions every day. Most of these petitions deal with grievances with different areas and developmental schemes.
Many a times the petitioners does not get any information on the progress of his/her petitions filed. Some do not know the process of filing such grievances.
Keeping these issues in mind, initiative has been taken to let the petitioner check the progress of the petition filed and also to make the process of filing such grievances easier, he said.
“NIBARAN” is an indigenously prepared online solution to file grievances on different developmental issues. It can be reached at the district website www.Bardhaman.Nic.In.
Through this online system grievance can be lodged related to following schemes – Indira Awas Yojna, Mahatma Gandhi National Rural Employment Guarantee Scheme, Panchayat Issues – NSAP, NFBS, AABY, PROFLAL, statutory panchayat issues, the DM informed.
Pension related issues – Pensions of Social Welfare Department, Kanyashree, caste certificate, all issues related to voters and elections, issues related to motor vehicles, Sarva Siksha Mission, in connection with Minority development and issues in connection with ration card can be lodged online, Mohan said.
The District Magistrate also informed that for a subject which is not covered by any of the above, it can be lodged under the category ‘others’.
Any person can file grievances and check the progress of the same. Every petitioner will also get updates when the particular grievance is disposed off through an SMS. The SMS will contain a gist of action taken.
Concerned departmental officers can look into the grievances through their own login id and dispose off each case. At this stage also the petitioners will receive an SMS keeping the petitioner abreast with the progress, he informed.