Nimsoft has announced that Olive Solutions, a Managed Service Provider (MSP), has brought the benefits of Nimsoft Monitor and Nimsoft Service Desk to the AP Mahesh Co-operative Urban Bank Ltd., Hyderabad.
With 39 branches across the country, the AP Mahesh Co-operative Urban Bank Ltd. is a co-operative financial institution with diversified banking products. Managing a large swath of infrastructure across the numerous datacenters serving these branches was a major challenge.
“We were looking for a unified monitoring and service desk solution that could provide us with a 360-degree view of our entire IT infrastructure,” said Milind Rajhans, IT head at AP Mahesh Bank. “Olive Solutions suggested Nimsoft for the 24/7 monitoring and real-time alerting and reporting that we needed to achieve continuous IT service availability.”
Olive Solutions deployed Nimsoft Monitor and Service Desk at AP Mahesh Bank to manage devices across branches using a single, unified solution. Deploying the Nimsoft solutions resulted in tangible cost savings and process efficiency. It has helped the bank improve customer service by increasing application uptime and accelerating problem resolution. Insight into mission-critical systems and applications also enabled the bank’s IT staff to achieve higher system performance and availability.
Olive Solutions began offering Nimsoft to its customers earlier this year. The combination of industry-leading infrastructure monitoring and ready- to-use ITIL-based service management enables Nimsoft to provide comprehensive infrastructure coverage, streamlined automation and easy integration with third-party tools to MSPs like Olive.
“Olive relies on Nimsoft to provide a first line of defense for its customers against IT service outages,” said Chandrashekar, COO, Olive Solutions. “Nimsoft enables us to provide individual clients a tailored, responsive service—without having to reinvent the wheel every time.”
“Companies are embracing Nimsoft ITMaaS solutions as a way of reducing costs, increasing business agility and allocating a larger percentage of IT resources to strategic projects,” said Mark Frost, General Manager, Nimsoft.
