Kapil Joshi, CEO, Quess IT Staffing, Quess Corp
GCC Conclave 2026 | 4th February 2026 | Bengaluru
Speaker in this video:
Kapil Joshi, CEO, Quess IT Staffing, Quess Corp
Topic: AI-Enabled GCCs: From Strategy to Scalable Execution
Key Highlights:
[1] GCCs in India are entering a new phase of maturity. The focus is shifting from scale and cost efficiency to ownership, impact, and enterprise-level value creation.
[2] Most GCCs are either AI-ready or rapidly building capabilities, with strong momentum across GenAI, agent-based systems, and data platforms.
[3] Talent depth, speed of delivery, and AI embedded into enterprise workflows are positioning GCCs as engines of innovation, not support centers.
[4] Productivity automation, faster Scaling AI is harder than starting it.
[5] AI-led GCCs will win only when experimentation turns into execution.