Panel Discussion: Reimagining Social Benefit Delivery with AI

Panellists in this video:
+ Srikanth RP, Editor, Express Computer, the Indian Express Group (Moderator)
+ Dr. Alby John Varghese, Director of e-Governance & Chief Executive Officer, Tamil Nadu e-Governance Agency, Tamil Nadu
+ Sanjay Katkar, Managing Director, MahaIT, Department of Information Technology (GAD), Maharashtra
+ Lilly Prasad, Chief Technology Officer, FSSAI, Ministry of Health and Family Welfare, Government of India
+ Dr. Sushil Kumar Meher, Head IT & CISO, All India Institute of Medical Sciences (AIIMS), New Delhi
+ Aashish Jain, Principal Business Manager – Customer Advisory, SAS India

Key Highlights:
[1] Dr. Alby John Varghese, Director of e-Governance & Chief Executive Officer, Tamil Nadu e-Governance Agency, Tamil Nadu:
+ We have call centres for both inbound and outbound calls where we have implemented AI, enabling us to scale rapidly, gather more citizen feedback, and improve grievance redressal.

[2] Sanjay Katkar, Managing Director, MahaIT, Department of Information Technology (GAD), Maharashtra:
+ Maharashtra is launching MahaID, and we are moving from reactive to proactive governance.

[3] Vishesh Sarangal, Special Secretary & Director, Department of Good Governance and Information Technology, Government of Punjab:
With smart systems, we can understand which citizens need specific services even before they approach us to claim their eligibility.

[4] Lilly Prasad, Chief Technology Officer, FSSAI, Ministry of Health and Family Welfare, Government of India:
+ We aim to develop an NLP-based dashboard that ensures end-to-end traceability, along with searchable regulations powered by LLMs for the benefit of end users.

[5] Dr. Sushil Kumar Meher, Head IT & CISO, All India Institute of Medical Sciences (AIIMS), New Delhi:
We have incorporated AI across multiple functions, from detecting infections in infants and generating radiology reports to predicting suicidal tendencies among students.

[6] Aashish Jain, Principal Business Manager – Customer Advisory, SAS India:
AI/ML has shifted from a solution seeking problems to a strategic enabler, now demanding strong data and model governance to ensure privacy, compliance, and bias control.