Exclusive Video Interview with Gaurav Chaudhri, CTO, IndusInd General Insurance

As the insurance industry navigates rapid technological change, AI, API-first architecture, data security and regulatory compliance are emerging as key priorities for insurers. For IndusInd General Insurance, the technology agenda is also shaped by its transition from Reliance General Insurance and the need to modernise legacy systems while preparing for the next phase of growth.

In an interaction with Express Computer, Gaurav Chaudhri, CTO, IndusInd General Insurance, discusses the company’s digital transformation journey, the growing role of AI across underwriting and claims, cybersecurity and data challenges under the DPDP framework, and why insurers need to build technology platforms that can continuously adapt to fast-evolving AI and LLM capabilities.