As digital transactions and services become the backbone of customer experience, a failure anywhere in the technology stack can quickly become a business problem. Bharat Joshi, Co-founder of VUNET Systems, argues that observability must evolve beyond application and infrastructure monitoring to provide a complete business-journey view—linking technology performance to customers, transactions and revenue impact.
In this conversation with Express Computer, Joshi discusses VUNET’s focus on BFSI, the growing role of AI in anomaly detection and root-cause analysis, the emergence of operational data lakes for compliance and AI, and why the future could move from dashboards to conversational observability and eventually “no-ops” through autonomous AI agents.