Josh Software has expanded its engineering services to help banks and financial institutions integrate AI-powered voice banking into their existing digital ecosystems, with a focus on improving access to banking services across Tier II, Tier III and rural markets.
The service is designed to enable customers to interact with banking services through voice, using intent recognition and support for Indian regional languages. It also allows financial institutions to retain ownership of the source code and intellectual property developed through the engagement, giving them greater flexibility to customise and evolve their voice banking capabilities.
Josh Software said the offering addresses the engineering effort involved in integrating voice technologies with existing banking systems and digital channels, enabling institutions to introduce conversational interfaces without rebuilding their underlying technology infrastructure.
“Banks and financial institutions today have access to several voice products and services, and many are exploring how to integrate them seamlessly into their existing digital infrastructure. From our experience working with these institutions, we understand the engineering effort involved in connecting these technologies with existing digital systems,” said Gautam Rege, co-founder of Josh Software.
“By using open-source technologies, we also enable institutions to retain ownership of what is built, reduce vendor dependency and choose suitable technologies. Our focus is to provide the engineering support banks need to implement and accelerate voice banking while giving them the independence to customise as they evolve,” he added.
Regional-language support for conversational banking
The service combines voice AI integration with intent identification and regional-language capabilities, allowing customers to interact with banking services in their preferred language and natural speaking style. The approach is intended to make digital banking more accessible to customers who may face barriers when using conventional app-based or text-driven interfaces.
By extending conversational banking to customers in smaller cities and rural areas, banks could broaden access to digital services and support financial inclusion. The service is designed to integrate with existing digital channels, rather than requiring institutions to replace their current technology platforms.
Josh Software said the solution can be deployed within a bank’s own environment, keeping data within the institution’s ecosystem and supporting its privacy, security and regulatory requirements.
Greater control over technology and intellectual property
A key feature of the service is source-code handover, which allows banks to customise and manage the resulting solution independently. The company said its open-source-led approach is intended to reduce dependence on individual vendors and give financial institutions the flexibility to adapt their voice banking systems as business needs and technology evolve.
The offering builds on Josh Software’s work with banks and financial institutions across core banking, lending, payments, investments and customer-facing applications. Its experience in these areas informs its approach to integrating new digital capabilities with existing systems.
Founded in 2007 by Gautam Rege and Sethupathi Asokan, Josh Software works with banks, non-banking financial companies, payment platforms, investment firms and other financial institutions to build, modernise and scale digital systems.
The company said the expanded service will help financial institutions accelerate conversational banking adoption while retaining control over the technology they deploy. The announcement did not specify a rollout timeline, the number of participating banks or commercial terms for the service.