Session by Varun Taneja, Head of Solution Engineering – North India & Public Sector, Freshworks
Digital Technology Sabha | Day 1 | 22nd February 2022 | 9:30 AM - 7:00 PM IST | Virtual Conference
In this video:
Session by Varun Taneja, Head of Solution Engineering – North India & Public Sector, Freshworks
Topic: Modern Public Service Delivery with Freshworks for Government & Public Sector Agencies
Key Highlights:
+ Softwares should be fast and flexible, quick to provide value and democratic in design
+ Data privacy is the key factor to address in any business
+ Extend and customise your product for making it an ecosystem
+ Omnichannel platform means unified customer services, quick replies to queries and connecting business apps through APIs.
+ Use AI chatbots and helpdesk automation to scale service to millions