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BFSI has always led other sectors in adopting emerging technologies. From usage of AI to RPA to Blockchain, financial services firms and banking firms lead other sectors in terms of innovation.

In their use of convenient forms of channels, such as Whatsapp for interacting with consumers and resolving their queries efficiently, to using e-KYC technologies to open virtual accounts, most financial services firms raised the bar in improving customer service, not only by resolving customer queries, but by leveraging their technologies to provide a better customer experience.

AI is being used by insurance firms to automate claims settlements, which reduces fraud significantly. Banks are also using AI to deliver loans within minutes and hyper personalize their services. Likewise, chatbots have become extremely common, and we see insurance firms and banks using them to provide basic customer service.

The Indian BFSI sector is also in an era of self-service, and firms are trying to automate every process where technology can make a difference with minimal human intervention.

Key Topics:
+ Lessons and perspectives from transformational digital leaders
+ Taking customer service to the next level with AI
+ Outsourcing – Why it makes sense to outsource to specialists or Managed Service Providers
+ Understanding the increasing relevance and preference for the cloud in the BFSI industry
+ Using RPA for improving productivity and automating some of the most complex tasks
+ Leveraging As-a-Service models from specialist data center providers (HPC as a Service, AI as a Service, Managed security as a Service, DR as a Service etc)
+ Building resiliency – Best practices from disaster recovery principles and strategies and usage of emerging technologies: DRaaS, CDP (Continuous Data Protection) etc. for ensuring better business

For more information, visit bfsi.expresscomputer.in