60 cr touchpoints, 140 cr transactions a minute: A deep dive inside Bharti Airtel’s AI-driven…
At Bharti Airtel, the numbers offer a glimpse into the scale at which the company now operates, over 60 crore customer touchpoints…
Author
We are not rushing to implement AI everywhere, it has to solve real problems: Nimish Chaudhary,…
The journey of Wow Momo from a single-product QSR brand to a multi-brand, omni-channel food-tech player is as much a story of…
In citizen services, security is not a feature; it is the foundation: Golok Kumar Simli, BLS…
In an era where governments are rapidly digitising citizen services, the real challenge is not merely technological scale but the…
The next generation of datacentre operators will be defined by intelligence-led, proactive…
In an era where datacentres underpin everything from financial systems to digital public infrastructure, the definition of…
We are moving from ‘AI assists humans’ to ‘AI executes, humans govern’: Arindam Sen, EY India
In my conversation with Arindam Sen, Partner and GCC Sector Lead – Technology, Media & Entertainment and Telecommunications,…
The future of GCCs will be defined by value creation, not by the size of the workforce: Srinivas…
Advance Auto Parts’ India Innovation Centre in Hyderabad reflects this shift from scale to strategic value creation. Established…
Voice AI could become the next UPI-like movement for India: Akhil Gupta, NoBroker
A year ago, when Akhil Gupta, Co-founder and CTPO of NoBroker, spoke about the launch of Convogen, the company’s conversational AI…
Why closing the AI gender gap matters in the age of agentic systems
This year’s International Women’s Day theme, ‘Give to Gain,’ is a reminder that investing in women’s advancement at work delivers…
After the India AI Impact Summit, the question India still has to answer is who owns the…
The world recently witnessed India host a week-long series of technology dialogues at the India AI Impact Summit last month in New…
Hallucination is not an option when AI meets the real world: Dr Burkhard Boeckem, CTO, Hexagon
When Dr Burkhard Boeckem, Chief Technology Officer at Hexagon, talks about artificial intelligence, he is not talking about…