Artificial Intelligence & Technology in Total CX
Intelligent technologies can also transform work for your employees and help you redefine customer engagement by taking customer…
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Software
Gartner Magic Quadrant For Customer Service Management
COVID-19 demanded immediate action from customer service organizations and accelerated demand for, and adoption of, CECs at scale.…
Aberdeen Research Report
This report uncovers the role and impact of the customer operations on service and back-office activities – highlighting how…
Risk and Security Book of Knowledge
Change can happen in an instant and without warning. It’s critical to be able to adapt and rise to these challenges. Read our…
ServiceNow/BigID: Data Privacy Priorities 2021
Increasingly, people are realising they have a right to data privacy. Any data breach could expose organizations to significant…
Covid-19 lessons learned
Find out how you can plan, exercise, and recover from business disruptions more rapidly with ServiceNow Business Continuity…
Predictive AIOPs and Visibility: Getting started with Predictive AIOps and AI-powered Service…
When you transform IT operations with Predictive AIOps, you start anticipating and avoiding service issues, thwarting outages,…
Predictive AIOPs and Visibility: Why Predictive AIOps is a game-changer for stellar technology…
Predictive AIOps is here to help your IT operations team get on top of IT incident data. Draw actionable insight with the power of…
Deliver smart, responsive IT services in an always changing world with ITSM Pro
IT teams. They need to deliver fast and personal services at scale. To change to meet fresh challenges. And they need to know…
6 steps to a healthy CMDB
Discover 6 steps that will help transform your CMDB and empower you to deliver better IT business services.