A unifying experience
Merging communication channels using cutting edge technologies can help organizations enhance process and HR efficiencies. Here's…
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Calling for Efficiency
The domestic contact center market in India is looking up, driven by smaller enterprises from less-trodden, services focused…
Enterprise Mobility: Mapping MDM
Indian enterprises are taking a slow and cautious approach to adopting mobile device management solutions, but the market is…
For a Better Customer Experience
Two companies—that improved their customer experience and brought in more operational efficiencies with a contact center …
Making the data count through user-driven BI
While BI has been getting wider acceptance across businesses and enterprises, it time to further gain value from the data and…
DaaS: When Cloud Reins Data
Facilitating access to business-critical data in a controlled manner over the cloud—through Data as a Service—is set to find favor…
M2M Power
After much hype, machine-to-machine communication is set for a global boom. Here's a perceptive look at how M2M is being used by…
The Rising Face of Advanced Persistent Threats
The traditional approaches to securing critical business data and intellectual property are no longer enough to tackle APTs.…
Securing Big Data Analytics
Big data is being gathered and analyzed everywhere. But are we prepared to deal with its security implications? By Mehak Chawla…
Big Data: Inside in-memory analytics
With the cost of accessing data in memory no longer prohibitive, analytics solutions now offer companies affordable, real-time…