By Prateek Chaudhary, Managing partner at Diablo Club, Dragonfly Experience & One8 Commune Delhi
Technology is made to simplify living, as It is intended to make both our personal and professional lives simpler. In the restaurant business, in particular, this simplification is true. Technology has consistently had a significant, advantageous impact on the restaurant sector. Simply put, the combination makes sense. Restaurants seek to give customers a perfect, practical, and pleasurable experience. Technology provides a way to streamline operations and enhance the consumer experience. so accomplishing the restaurant’s objectives.
A few of the most popular restaurant technology solutions that have recently emerged and how they are assisting these businesses in enhancing their operations and giving customers a better overall eating experience.
Cloud Kitchens and Ghost Restaurants are on the rise.
Fast technological advancements and customer behavior have brought the notion to the quick-service restaurant business. Individuals nowadays prefer to eat while on their way to somewhere else. As a result, several restaurants have adopted a new business model known as ghost kitchens, also known as dark kitchens and cloud kitchens. It has some advantages over traditional restaurants. It also allows eateries to thrive even during difficult times.
Ordering by mobile and online
Although the technology for ordering meals online is not new, there have been changes in how orders are placed, paid for, delivered, and picked up. Customers have the freedom and choice to place an order at nearly any time, from anywhere, saving time and money that would otherwise be spent traveling to pick up a meal. It also allows customers to reorder their favorite orders in the simplest and most convenient way possible.
Enhanced Kitchen Operations Efficiency
The back end of your restaurant is where the cuisine, the centerpiece, is made. This highlights how crucial it is to have back-end operations that are trustworthy. With the use of technology, it will now be easier to monitor the amount of time it takes to produce a meal, the inventory, the menu, the production of kitchen waste, cleaning, and hygiene.
Increased client satisfaction
The market is overflowing with items and services, therefore the quicker time passes, the more options your customers have. Because of this, many firms are striving hard to repurpose their goods into larger-scale offerings such as services and experiences.
Innovations in technology help owners of food-related businesses better understand their clients and give them a little bit more than they expect.
New methods of payment
It is now typical to pay using a phone app, an online portal, or a QR code. Because they eliminate a further point of contact and streamline and expedite the purchasing process, these choices are becoming increasingly popular throughout the epidemic.
Enhanced Customer Engagement & Marketing
You won’t sell anything if your clients can’t see you. Here comes the significance of consistently connecting with your consumers and advertising your business and its special deals. While offline promotion methods are useful, they can be more expensive than internet ones. Internet platforms are more cost-effective and have a wider audience.
