The trust paradox of intelligent banking
By- Abhishek Pallav, Vice President, Technology, Nucleus Software
There is a paradox at the heart of banking's AI revolution.…
Gartner flags rising AI agent sprawl, outlines six-step governance framework
As enterprises accelerate their adoption of AI agents, Gartner has warned of a looming “agent sprawl” that could…
From hype to discipline: Delivering AI ROI in 2026
By Purushothaman KG- Partner and Head of Technology Transformation and AI, KPMG in India
Artificial intelligence (AI) has…
The new imperative: Hyper-personalization as the CX north star
By M V Prasanth, COO, International Business Unit at TP in India
The era of generalized customer engagement is definitively…
How cross-border payments are evolving in India
Cross-border payments were once largely driven by education and family remittances is now expanding into a far more complex and…
Stop making SMBs feel like small enterprises
By Vivek Kar, Vice President and Head of Employee Interactions Suite, Tata Communications
Unified Communications as a Service…
Trapped in the bot loop
By Sumeysh Srivastava
A few months ago, a relative was admitted to a hospital in Delhi. I needed to contact their health…
Flipkart, Axis Bank and PayU introduce biometric authentication for card payments
Flipkart, in partnership with Axis Bank and PayU, has launched biometric authentication for card payments, enabling users to…
ESDS introduces Enlight Garud – A unified application performance & observability…
As technology environments grow increasingly complex, the ability to monitor and understand system performance across multiple…
Why most enterprises will fail at scaling GenAI in 2026
Rahul Jha, VP – Cloud, Gen AI & Cybersecurity, Visionet Systems
Enterprises are no longer experimenting with GenAI. Most CIOs…