With automation, productivity of the agents has increased significantly: Jagannath Narendran, Sr…
Customer preferences for multiple channels and the rise of technologies such as chatbots and machine learning are changing the way…
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Digital technologies are transforming customer service in the BFSI industry
BFSI is being challenged to re-invent the way it thinks about customer service by constantly changing customer needs and…
Business transformation driving the need for CX
Customer service is no longer a cost centre. After a new product launch, no longer do we find any lag in similar products being…
Aspect: ACE 2015
Aspect’s ACE 2015 event was primarily focused on showcasing the vast array of solutions for customer engagement
Consumer taking charge of the interaction is a relationship revolution
Bryan Sheppeck, Senior VP, Worldwide Sales, Aspect Software, talks to Jasmine Desai about the sea change in the customer service…