How chatbots are changing the customer service business
Today, the cost-effectiveness of customer service is measured in terms of the ability to reduce the number of customer calls and…
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BFSI
Stay connected with the latest buzz and trends in Banking, Financial Services, and Insurance (BFSI). Our BFSI News section provides a comprehensive overview of the industry, offering timely and insightful updates on key happenings.
RBI directs banks to audit SWIFT transactions by June 30
The central bank, under attack over its supervisory framework following the fraud, has already directed all banks to link SWIFT…
We need to create tomorrow, today with blockchain: Peggy Johnson, EVP, Microsoft
Many industries today have manual processes and blockchain has the potential to help significantly streamline them. The technology…
We will continue to stand apart due to our digital edge: Citi Bank CEO
With limited branch footprint, Citi India believes it is electronic and digital solutions that set the bank apart. Pramit Jhaveri,…
SAMCO Securities launches the StockNote app – simplifying trading and investing
Powered by the Giga Trading Engine, it uses artificial intelligence, machine learning and advanced analytics to empower retail…
Invisible banking for all
Giant leaps in technology enabled the banks to embrace internet banking and the age of glass introduced the mobile phone, which…
Given the Digitalisation Wave – What is the need for Omnichannel Technology?
Digitalization will ‘add to’ the frequency of use of available digital channels and not replace others. Banks and Financial…
Technology will be key to drive product innovation in the Insurance Industry
The broad focus on agency expansion, bancassurance, digitalisation and government policies are expected to support the industry in…
DBS introduces mutual funds on digibank; Offers paperless on-boarding for MF
DBS Bank will now offer its digibank customers a unique experience of investing in mutual funds with a completely paperless and…
Digital Banking: A year after demonetisation
The advent of Aadhaar, the smartphone explosion, the presence of business correspondents (for various banks) and the digital push…