Uniphore Survey Exposes Significant Customer Service Gaps in Contact Centres across Asia-Pacific…
Contact centres have yet to catch up with customer expectations almost a year into the global pandemic
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Call Centers
27% Call Centers will switch to Work From Home permanently: Ozonetel Study
53% businesses reported a drop in productivity of call center agents
Microsoft and Genesys partner to launch new cloud service for contact centres
To accelerate adoption, both firms are providing Genesys Engage on Microsoft Azure through a joint co-selling and go-to-market…
